BOOKING INFORMATION COTTAGESBooking fee SEK 50.
All accommodation is inspected by our own personnel at the tourist office. They are all suitable for selfcatering. All you need to bring are towels, sheets and articles of consumption.
Standard of equipment and furniture in the accommodation varies.
Ex = extra bed, can also be a camp-bed or a sofa-bed.
Distances in the catalogue are estimated. Distances to bathing are not always to a beach but to the nearest water for bathing.
With sleeping loft means attic with steep stairs, low ceiling and mattresses (no beds).
Electric water heater can be of a smaller size therefore shower at regular intervals when many people.
During the summer season there can be insects, e. g. wasps, ants, flies etc in or around the accommodation. The landlord can not be held responsible for this. Inform the landlord or us so it can be delt with as soon as possible.
High season = week 25-33. Low season = week 1-24 + 34-52. You are able to use the accommodation from 3 pm on the day of arrival until 12 am on the day of departure.
Accommodation with a weekly price in the catalogue has always Saturday as arrival-and departureday.
Please inform us when booking if you are bringing pets. Not all landlords allow pets.
You must clean properly before you depart. If you fail to do so we will do the cleaning at your expense.
All prices are in Swedish crowns (SEK).
Cancellation insurance (SEK 300) is not included in the price. Please inform us when booking if you want the cancellation insurance. We recommend you to read through the General Conditions.
GENERAL CONDITIONS
Who is responsible?
The responsible landlord is: Götene-Lidköping Vänern Turist AB S-531 32 Lidköping
As landlords we are obliged to ensure that:
- you receive written confirmation of your booking.
- you receive documentation and details of where to pick up the key in good time, but not necesserily more than 30 days before agreed day of arrival.
- the cottage/flat agrees with the description. We are not responsible for any promises the owner or his contact person may have made directly to you without our knowledge and which we were not aware of or ought to have been aware of (try to obtain promises in writing for safetys sake).
- you are informed of any important changes concerning your booking.
- you are able to use the cottage/flat from 3 pm on the agreed day of arrival until 12 am on the day of departure, unless otherwise confirmed.
- we reserve ourselves for printers error.
If you are not satisfied with the cottage/flat, you should contact us. See further below.
When does my booking become binding?
You and we are bound by the lease as soon as we have confirmed your booking and you have paid the application fee or all the rent.
When should I pay?
If you booked earlier than 60 days in advance the application fee is 20% of the rent. The application fee should be paid within 10 days of the date on which we sent the confirmation to you. It will be deducted from the rent. In this connection the charge of SEK 300 for cancellation insurance shall be paid. The rest of the rent should be paid no later than 60 days before the agreed day of arrival. If you booked later than 60 days in advance, all the rent should be paid within 10 days, but no later than the day of arrival.
What happens if I dont pay on time?
If you dont pay the application fee on time, we have the right to cancel your booking. If you fail to pay the rent this is counted as a cancellation on your part and in that case the rules for cancellation apply.
What are the rules if I want to cancel?
You can cancel verbally or in writing through us. Cancellation is not valid if it takes place through another party or is sent to the cottage/flat. We are obliged to confirm your cancellation in writing if desired.
If you cancel more than 40 days before agreed arrival, you do not need to pay more than a application fee of SEK 500 (and ev. cancellation fee)
If you cancel 40 days or later before agreed arrival, you will have to pay 90% of the rent.
If you already paid more than you are obliged to, under these circumstances, the difference will be reimbursed by the party to whom it was paid.
If we manage to rent the cottage/flat to someone else, we will reimburse you with the amount equivalent to the rent paid by the new tenant, with a deduction for the application fee.
What if something happens to me?
You can protect yourself against the cost of cancellation by purchasing cancellation protection. It costs SEK 300 per cottage/flat and means that under certain circumstances you can cancel up to and including the day before agreed arrival.
Cancellation protection applies under the following circumstances, of which you were not aware when you booked:
a) death, illness or accident of a serious nature, affecting you personally, your spouse, partner family or travelling companion.
b) call-up to the armed forces or civil defence.
c) the occurence of a serious event outside your control which you could not foresee when you booked and which means that it is unreasonable to demand that you honour your booking, e. g. extensive fire or flood damage to your home.You must have a certificate to prove the reason for cancellation, issued by a doctor, public authority, insurance company or similar. The certificate should be sent to us as soon as possible, preferably within one week from the date of cancellation. The cost of cancellation protection is not reimbursed on cancellation.
What are my rights?
If we do not supply the cottage/flat in the promised condition or at the right time and cannot offer you another cottage/flat that differs so little from the one you booked that this is of no significance to you, you are entitled to cancel the lease. In this case we have to reimburse everything you have paid us with a deduction for the benefit you may have had from the cottage/flat.
Instead of cancelling the lease, you may demand that we reduce the rent.
If you have any complaints they should be communicated to us as soon as possible, preferably within 3 days from the day of the arrival.
Any defects which occur during your stay should be reported immediately, so that we have the opportunity to rectify them.
You are entitled to put another person in your place and we have to accept that person unless we have special grounds for refusing. If you intend to do so you must inform us before the date of taking possession.
What are my obligations?
You must take good care of the cottage/flat and follow the rules and regulations which apply. You are personally responsible for any damage that occurs to the property and its contents through your own negligence or that of someone in your party. You must not use the cottage/flat for any purpose other than what was agreed at the time of booking (normal leisure purposes) and you must not allow more people to stay overnight in the cottage/flat or in its grounds than you stated on booking. You must clean properly before you depart. If you fail to do so we will do the cleaning at your expense. Pets are not admitted without permission from us.
War, natural disasters, strikes, etc.
You and we have the right to depart from the lease if the cottage/flat cannot be supplied owing to military operations, natural disasters, labour-market conflicts, protracted interruptions in the supply of water or energy, fire or other similar major occurances, which neither you nor we could have foreseen or influenced. Under such circumstances we are obliged to reimburse what you have paid with a deduction for the benefit you have had from the cottage/flat.
What happens if we dont agree?
Tell us about any complaints immediately. Bear in mind that your chances of obtaining redress may diminish if you delay in making your complaint. If we dont agree, you can contact Allmänna Reklamationsnämnden (the National Board for Consumers Complaints) which consists of an impartial chairman and a number of representatives of travel organizers and consumers. The address is: Box 523, S-162 15 Vällingby; Sweden.
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